Delete inside the app
Use these steps if your app version includes Delete account. Otherwise, use the email request below.
- Open Account & Settings from the bottom navigation.
- Choose Delete account.
- Read the confirmation and confirm the destructive action.
- The app signs out and clears its local account after the server completes deletion.
Request deletion without the app
Email filip.decastelo@yellowbench.cz with the subject “Chess Planet account deletion”. Include the platform and your Player ID if you know it. Do not send a password, authentication token, payment-card number or purchase receipt.
- We may ask for limited information to verify that the request belongs to you.
- We normally complete a verified request without undue delay and respond within one month.
What is deleted
- Firebase authentication account and linked sign-in identity in Chess Planet.
- Profile, chosen nickname and its confirmation record.
- Ratings, leaderboard association and match history.
- Active and completed games associated with the account, including moves and replay data.
- Reports, blocks and push-notification device registrations associated with the account.
What may be retained
A minimal deletion audit and transaction or accounting records may remain only where necessary for security, fraud prevention, refunds, legal claims or a legal obligation. Store purchase records held by Apple or Google are controlled by those companies and are not deleted by deleting Chess Planet.
- Deleting the account does not automatically cancel a store subscription, if one is offered in the future.
- Deleting the app from a device does not delete the account.
Need help?
For a login or gameplay issue that does not require deletion, use Support. For a data-protection request, contact filip.decastelo@yellowbench.cz.